Delivery
We will do our outmost to deliver your order within 5 to 7 working days using DHL, Royal Mail and other couriers but on some occasions, your item might be coming from our logistics in Italy and it may take a little longer we will always inform you of this in advance and you can decide if you still wish to go ahead or not. We also use our own drivers to deliver to London and its districts and again we will contact you in advance to arrange a delivery time. We also offer an after sale and repair service for all our luggage and travel goods.
Your right of retraction
We test guarantee total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise in its original box for an exchange or a refund provided you meet the rules described hereafter.
You have the right to retract the sale agreement at any time up to 10 calendar days from the delivery date.
Please note we only accept refund or exchange on items that have been purchased on noicollection.co.uk
All items must be returned unused, with authentic labels, user instructions, guarantee card and other hangtags and wrappings, and in original packaging.
You are responsible for returning the products to us as soon as possible, and we do not accept responsibility for any postage or courier costs, customs and duty charges that your return item may incur.
If goods returned under your right of retraction are not in a re-sellable condition we will not accept your return. To exercise your right of retraction, please follow the return procedure set out below:
If you believe you have received a damaged or faulty item please first contact our customer services at Info@noicollection.co.uk or by phone on 02075861427 or Mob 07976295914
Return instructions
o Please notify us of your return within 3 – 5 business days and we will e-mail you a return label, a return number, and further instructions on how to finalise your return.
o Pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee card and other hangtags and wrappings) in its original box to prevent damage while in transit.
o Please print the return label and tape it on your return package. The return label will comprise all required data like your name; your address and the return address; your phone number; item number and/or description of item being returned; and the return number.
o Provided you have respected all the above return requirements in our return policy , we will issue you a refund of the purchase price, The refund will be issued to you within 14 days of receiving your return item and is dependent on Noi collection London / Noi collection Ltd receiving a proof that the item has been returned.
o In the event you have not respected all return requirements, we will advise you by email the reasons why we can not approve your return within 14 days.
Please only return online purchased merchandise through the procedure described above. The products purchased online will not be refunded nor returned by our stores or dealers
Defective product, damaged product or product lost in transit and wrong delivery.
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure within 24 hours, as described under “Your right of retraction”. Faulty goods or goods returned due to an error on noi collection’s part will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification Email and automatically and immediately will ship the correct replacement item at our own expense.